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Instructions on withdrawal

Right of withdrawal

  • You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    Revocations are to be submitted to:

    e + m Holzprodukte GmbH & Co. KG
    Regensburger Str. 95
    D-92318 Neumarkt
    Fax 09181-2975785,
    E-Mail: shop@em-holzprodukte.de

    Please inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached withdrawal form, but it is not obligatory. To ensure that the withdrawal period is fulfilled please send your notice to exercise your right to withdraw before the end of withdrawal period.

  • Consequences of withdrawal

    If you withdraw from this contract, we have to refund any payments, which we have received from you, including costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this refund we use the same method payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not be charged as a result of this refund . We may refuse to refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion from the right to cancel

The right to cancel does not apply to orders for the delivery of goods which are made to the consumer’s specifications, eg. customization to meet the customer’s personal requirements.

End of withdrawal policy